wilsonshaba
About Candidate
Education
Work & Experience
Achieve growth and hit sales targets by successfully managing the sales team Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence Own recruiting, objectives setting, coaching and performance monitoring of sales representatives Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Present sales, revenue and expenses reports and realistic forecasts to the management team Identify emerging markets and market shifts while being fully aware of new products and competition status Drives the total product strategy including the design, development and enhancement, deployment, governance and monitoring of leading-edge products within the company. Drives the designing, implementation and management of Customer Experience strategies that enhance customer satisfaction and loyalty. Develops, implements and manages effective marketing strategies, programs and promotions that build market share and increase customer retention along market segments. Develops annual marketing plan and budget to support marketing strategies and ensures adherence to approved budget. Develops branding, positioning, and pricing strategies. Develops, produces and distributes internal and external marketing communications. Works closely with other departments to guarantee smooth operations. Manages conception, development, and implementation of marketing plans and strategy, product concepts, and promotional programs to drive customer interest and sales. Checks that the relevant product design, development, testing and launch has been carried out within the approved plan. Analyzes data to improve results and make sure resources are effectively allocated. Builds and delivers marketing campaigns mixing digital and traditional media, ensuring key messages are consistently delivered.
Getting order Prospecting customer Lead the management of key client accounts, resulting in a 36% increase in client retention and 20% revenue growth. Strategic Relationship Building: Developing and maintaining strong, long-term relationships with key clients and stakeholders. Client Retention and Satisfaction: Implementing strategies to retain clients and improve their satisfaction. Account Management: Overseeing a portfolio of high-value clients, ensuring that their contracts and agreements are fulfilled and that they receive high-quality service. Cross-Functional Collaboration: Working closely with sales, marketing, and product teams to align client needs with company offerings and drive growth. Performance Metrics: Monitoring and analyzing key performance indicators to measure the effectiveness of customer relationship strategies and make data-driven decisions. Problem Resolution: Addressing and resolving complex client issues or complaints, ensuring that solutions are in line with company policies and client expectations. Client Onboarding and Training: Overseeing the onboarding process for new clients and providing training or resources to help them maximize the value they receive from your company. Market and Trend Analysis: Staying informed about market trends and competitor activities to identify opportunities and potential threats in customer relationships. Developed and implemented strategic relationship-building initiatives, enhancing client satisfaction scores by 32%. Coordinated with sales, marketing, and product teams to align client needs with company offerings, driving new business opportunities. Analyzed performance metrics to optimize relationship management strategies and deliver actionable insights. Addressed and resolved complex client issues promptly, maintaining a high level of customer satisfaction. Managed a portfolio of 20% high-value clients, ensuring contract fulfillment and delivering exceptional service. Conducted regular client check-ins and feedback sessions, identifying and addressing areas for improvement. Implemented a new client onboarding process, reducing onboarding time by 20% and improving client satisfaction. Collaborated with internal teams to develop customized solutions based on client needs and market trends. Monitored key performance indicators to assess the effectiveness of relationship management strategies.