Admissions Counselor – Astria Learning Limited (UNIMA E-Campus)

Job Description

The Admissions Counselor is an integral part of Astria Learning, responsible for assisting prospective students through the admissions process and ensuring a world-class customer service experience. The main responsibility will be to contact prospective students and help them complete their registration.

Key Tasks :

1. Customer Service:
   • Maintain a world-class customer service experience that is genuine and engaging.
   • Serve as an essential member of a team dedicated to supporting clients and students in transforming their lives and the lives of others.
   • Create value for Astria Learning’s products and services through exceptional experiences and co-created spaces.
2. Admissions Process:
   • Assist prospective students with the admissions process for their assigned program.
   • Contact students by telephone to verify submitted data and request missing documentation.
   • Clarify any questions that may arise during the admissions process.
   • Document each prospective student’s status in the shared work environment.
   • Schedule follow-up appointments regarding the status of documents, application fees, and start dates.
3. Student Recruitment and Retention:
   • Build relationships with potential students and guide them through the admissions process.
   • Review and interview prospective student applications.
   • Provide accurate and timely information about online programs, including program requirements, tuition, and financial aid options.
   • Follow up with students to verify application issues, including discrepancies or missing information.
   • Assist with application processing and review, ensuring all documentation is complete and accurate.
   • Maintain accurate documentation of students as per the admission requirements.
4. Collaboration and Teamwork:
   • Collaborate with other members of the admissions team to develop and implement effective recruitment strategies.
   • Meet or exceed individual and team enrollment goals.
   • Maintain work efficiency by following established team procedures.
   • Stay up to date with admission processes and requirements.
   • Assist in achieving department goals and objectives.

Qualifications and Experience/Skills

• Bachelor’s degree in Marketing, Business Administration, Education, or a related field preferred.
• 2+ Previous experience in admissions or customer service, ideally in an educational setting.
• Excellent organizational and communication skills.
• Familiarity with CRM software.
• Strong attention to detail and ability to manage documentation.
• Ability to work collaboratively and achieve goals.
• Good English (speaking and writing) is a must

Skills and Competencies:

• Exceptional customer service and relationship-building skills.
• Strong teamwork and collaboration abilities.
• Critical thinking and problem-solving skills.
• Resourcefulness and supportiveness.
• Excellent attention to detail and accuracy
• Data analysis and reporting skills
• Ability to work in a fast-paced environment
• Ability to work independently, as part of a team, and with diverse populations
• Goal-oriented and results-driven mindset
• Strong problem-solving and conflict resolution skills