Job Description
On behalf of our Valued Client, Astria Learning Limited, we invite applications from suitably qualified and experienced candidates for the vacancy below:
About Our Client
Astria Learning Limited is a Malawian based EdTech company founded in 2023. Astria Learning believes that education should be accessible to everyone in the world. With their vision & tech expertise they partner with universities and institutions to expand their reach across borders. Astria learning helps institutions grow and thrive in the digital landscape through solutions that are specific to their requirements. They provide a seamless strategy that helps institutions become relevant in today’s digital environment where they are able to meet the needs of the evolving learners by providing them with eLearning options. Astria Learning provides the complete range for academic solutions from Software Development – Hardware Manufacturing – OPM Consultations, enabling universities and institutions to adapt to the digital age.
MISSION:
To develop products and services to improve the quality and delivery of higher education worldwide.
VISION:
To be the world’s leading provider in educational technology.
CODE OF CONDUCT:
Astria Learning Limited’s code of conduct is based on several key principles: respect, professionalism, the golden rule, trust, commitment, and teamwork. Respect involves valuing all individuals, regardless of their differences, and recognizing their contributions. Professionalism is demonstrated through ethical behavior, responsibilities and goals.
Lastly, our Client firmly believes that teamwork is everything; collaboration and mutual support are essential to achieving common objectives and fostering a harmonious and productive work Environment.
Position Details
Department : Admissions
Title of Post : Admissions Counselor
Immediate Supervisor : Admissions Manager
Job Description:
The Admissions Counselor is an integral part of Astria Learning, responsible for assisting prospective students through the admissions process and ensuring a world-class customer service experience. The main responsibility will be to contact prospective students and help them complete their registration.
Key Tasks :
1. Customer Service:
- Maintain a world-class customer service experience that is genuine and engaging.
- Serve as an essential member of a team dedicated to supporting clients and students in transforming their lives and the lives of others.
- Create value for Astria Learning’s products and services through exceptional experiences and co-created spaces.
2. Admissions Process:
- Assist prospective students with the admissions process for their assigned program.
- Contact students by telephone to verify submitted data and request missing documentation.
- Clarify any questions that may arise during the admissions process.
- Document each prospective student’s status in the shared work environment.
- Schedule follow-up appointments regarding the status of documents, application fees, and start dates.
3. Student Recruitment and Retention:
- Build relationships with potential students and guide them through the admissions process.
- Review and interview prospective student applications.
- Provide accurate and timely information about online programs, including program requirements, tuition, and financial aid options.
- Follow up with students to verify application issues, including discrepancies or missing information.
- Assist with application processing and review, ensuring all documentation is complete and accurate.
- Maintain accurate documentation of students as per the admission requirements.
4. Collaboration and Teamwork:
- Collaborate with other members of the admissions team to develop and implement effective recruitment strategies.
- Meet or exceed individual and team enrollment goals.
- Maintain work efficiency by following established team procedures.
- Stay up to date with admission processes and requirements.
- Assist in achieving department goals and objectives.
Qualifications and Experience/Skills
- Bachelor’s degree in Marketing, Business Administration, Education, or a related field preferred.
- 2+ Previous experience in admissions or customer service, ideally in an educational setting.
- Excellent organizational and communication skills.
- Familiarity with CRM software.
- Strong attention to detail and ability to manage documentation.
- Ability to work collaboratively and achieve goals.
- Good English (speaking and writing) is a must
Skills and Competencies:
- Exceptional customer service and relationship-building skills.
- Strong teamwork and collaboration abilities.
- Critical thinking and problem-solving skills.
- Resourcefulness and supportiveness.
- Excellent attention to detail and accuracy
- Data analysis and reporting skills
- Ability to work in a fast-paced environment
- Ability to work independently, as part of a team, and with diverse populations
- Goal-orientated and results-driven mindset
- Strong problem-solving and conflict resolution skills
Benefits:
- 4 weeks of paid time off per year including pay time off during office closure in the month of December (Dates vary).
- paid maternity leave or 45 days paternity leave after 2 years of employment.
- Tuition Assistance after 2 years of employment.
- Career development: room to grow
Interested applicants should be aware and willing to work from Zomba.
Applications should be submitted through jobs@careersmw.com by Tuesday, 6th August 2024.
Careers Consulting Limited and our Client are proud equal opportunity employers and will consider every applicant regardless of non-merit factors. Canvassing is strictly prohibited and will lead to disqualification. Early application is encouraged.