Job Description
Ecobank, the Pan African Bank provides a world class multicultural and multilingual dynamic work environment that allows people to excel and reach their potential. Ecobank Malawi is excited to invite applications from suitably qualified, passionate, innovative, and experienced professionals to join our team as Branch Manager, tenable in Lilongwe
Job Purpose
Reporting to the Head of Commercial Banking, the successful candidate will be responsible for driving business growth, revenue generation, delivering exceptional customer service and developing a high performing team. He/she will also be responsible for ensuring that the business processes, procedures and standards that have been defined by the Bank are adhered to by all branch staff.
Key Responsibilities
- Driving business growth and revenue generation.
- Analyzing business growth opportunities in the local
- Working jointly and proactively with business segments and product partners to increase Ecobank’s wallet share within the respective markets.
- Reviewing Call Plans for all Commercial Banking Account Relationship Managers attached to the branch with a view to enhancing customer wallet share, business volumes and earnings.
- Achieving targeted product cross sell ratios and increase customer adoption of Ecobank’s products and services.
- Ensuring that various business segments in the branch maintain a good balance sheet (Deposits & Assets) that is commensurate with overall budget projections.
- Growing the deposit base of the branch with specific focus on growing low-cost deposits, collections, value-chain business and channels across all business segments.
- Achieving cost-income ratio targets of the branch.
- Attaining targeted sales goals, performance targets and customer satisfaction levels through the effective management of resources.
- Constantly reviewing strategies to ensure that excellent, efficient and comprehensive customer service delivery, quality standards and branch ambience are constantly upheld in the branch.
- Promoting high ethical and integrity standards and ensure the Ecobank Values are sustained and evident at the branch.
- Ensuring there is a strong internal control system in place and monitor its adequacy and effectiveness.
- Achieving “Satisfactory” branch audit rating and fully comply with KYC/AML and regulatory guidelines.
- Managing the loan book proactively to prevent deterioration.
- Building and developing a high performing team by driving performance development and coaching to achieve productivity and efficiency ratios for the bank and maximise the potential of staff
- Establishing and sustaining a customer-centric business culture in the branch, leveraging on people and technology to ensure service quality and excellence in the delivery of our products and services.
- Sustaining/driving increased digital channel utilization with a specific focus on ATM uptime, Card adoption, POS activity levels, EcobankPay, Omni Lite.
Personal Attributes
- Strategic planning and budgeting skills.
- Excellent interpersonal skills.
- Strong leadership and people management skills.
- Good presentation and negotiation skills.
- Strong credit analysis skils.
- Financial analysis skills.
- Relationship management skills.
- Results-oriented.
Qualification and Experience
- A minimum of a Bachelor’s degree in Business Administration, Economics and Accountancy plus at least 5 years branch management experience in the banking industry.
- Ecobank is an equal opportunity employer, you are encouraged to apply if your career aspirations match this exciting opportunity.
Interested candidates should submit their applications and detailed Curriculum Vitae (CVS) with three (3) traceable referees to the Head of Human Resources by email to: ALLEMW-hr@ecobank.com
Closing date of receipt of applications is Monday 30th September, 2024. Please note that only shortlisted applicants will be contacted.