Job Description
The Branch Managers will oversee the delivery of exceptional customer service, the recruitment and retention of members, and the achievement of financial growth while minimizing risks.
Key Duties and Responsibilities
1. Recruitment and Retention of Members
Drive initiatives to recruit new members and meet allocated targets.
Plan and implement retention strategies to minimize member exits.
2. Mobilization of Savings
Implement savings mobilization strategies to meet branch targets.
3. Growing a Healthy Loan Portfolio
Increase the branch’s loan portfolio while maintaining an acceptable delinquency ratio of ≤1%.
Ensure adherence to loan processing policies and turnaround times (TAT).
4. Managing Efficient and Effective Processes
Ensure branch operations adhere to set procedures, maintaining speed and accuracy.
Promote productivity while minimizing resource wastage.
5. Cost Containment
Plan and monitor branch resources to reduce operational costs.
Implement innovative strategies for productivity and profitability.
6. Financial Performance
Achieve branch financial performance metrics as per allocated targets.
7. People Management
Ensure all branch employees have performance contracts and appraisals.
Identify training needs and plan leave schedules for the team.
8. Risk Management
Action supervision reports from R&C and ICT audits.
Report branch issues to management promptly.
9. Reporting
Provide detailed reports on branch performance and other required data to management.
Qualifications, Knowledge, Skills, and Experience
Bachelor’s degree in Business Administration or a business-related field.
At least 3 years’ experience in a similar or supervisory role.
Excellent written and oral communication skills.
Proven coaching, mentoring, and feedback skills.
Strong organizational and time management skills.
Determination and drive to achieve targets.
Demonstrated leadership abilities.
Knowledge of organizational effectiveness and operations management best practices.
Proficiency in MS Office applications (Excel, Word, Outlook, Access).
Excellent interpersonal skills and a collaborative management style.
Commitment to high professional ethical standards in a diverse workplace.
Passion for fostering a high-performance culture.
Mode of application and Requirements
Applicants should submit copies of relevant certificates and a detailed CV with three contactable referees. All documents must be consolidated into a single PDF file, named in the applicant’s name and position title. The email subject line should clearly indicate the position title as specified above. Applications should be sent to vacancies@southeasternafricaconsultants.com no later than 4th February 2025. Please note that applications that do not adhere to these instructions will not be considered.