Job Description
Applications are invited from suitably qualified, experienced, self-motivated, and enthusiastic candidates to fill the position of Branch Operations Supervisor at Gateway Mall Branch.
Job Purpose:
Typically reporting to the Branch Operations Manager, the Operations Supervisor is responsible for the effective and efficient delivery of banking services to customers and for providing operational support to the entire branch in line with established policies.
Key Responsibilities:
The following are the key performance areas:
1. Ensure functionality of security systems-alarm systems, panic buttons, security access pads and CCTV.
2. Confirm availability of stationery at the branch and make requisitions where necessary.
3. Manage Vault and Teller operations.
4. Handle ATM reconciliations and queries.
5. Process authorization of reactivated dormant accounts, account opening, re-opening etc in line with laid down procedures.
6. Ensure cheque book requisitions are processed, reconciled and charges collected.
7. Manage performance of subordinates.
8. Manage term deposit applications, funds transfers and Forex applications.
Experience/Behavioural competencies
The most common skills and attributes required include but are not limited to:
- Experience in Branch Operations
- Understanding and experience of cash management.
- Understanding of suspense account management
- Excellent time management and organisational ability
- High level of attention to detail• Strong customer service skills
- Team player with the ability to communicate and coordinate with multiple parties.
Qualifications/Experience:
A Bachelor’s degree in Banking/Finance/ Economics or any related field with 5 years banking experience.
Remuneration
A competitive remuneration package will be offered to the successful candidate.
Applications for the positions
Application letters with detailed Curriculum Vitae should be emailed to: recruitment@centenarybank.co.mw.
Closing date for receipt of applications is Friday, 17th January, 2025.
Only shortlisted applicants will be acknowledged.