Job Description
Overview
Internship Opportunity at Green Impact Technologies: Call Centre Support
Are you passionate about renewable energy and eager to gain hands-on experience in customer service? Green Impact Technologies is seeking two enthusiastic and committed interns to join our call center team. This is a unique opportunity to work with a company dedicated to sustainable energy solutions in Malawi, making a positive impact on local communities.
Position: Call Centre Intern (2 Positions)
Location: Green Impact Technologies Lilongwe Head office
Duration: 3 Months, with the possibility of extension
Start Date: 02/12/2024
Key Responsibilities:
- Assist customers with inquiries about Green Impact Technologies’ products and services
- Customer daily follow ups on the monthly outstanding payments
- Handle incoming calls to resolve customer call complaints
- Provide accurate information and maintain a positive customer experience
- Document and report customer feedback and issues to the relevant teams
- Support the call center team with administrative tasks as needed
Requirements:
- A strong interest in renewable energy and sustainable development
- Diploma or degree in Marketing, or business related field
- Excellent communication skills in English and Chichewa
- Basic computer skills, including proficiency in Microsoft Office
- Ability to handle customer inquiries in a courteous and professional manner
- Prior customer service experience is a plus but not required
What We Offer:
- Hands-on experience in a dynamic and growing company
- Mentorship and training in customer service and renewable energy
- An opportunity to make a difference in communities across Malawi
- Monthly stipend to cover basic expenses
How to Apply:
Interested candidates should submit their CV and a cover letter outlining their interest in the internship and relevant skills to business@gitmw.org by 25th November, 2024.
Join us at Green Impact Technologies and be part of the change towards a sustainable future!
Green Impact Technologies (GIT), Address: Area 47, Sector 5, Plot # 8, Box 30487, Lilongwe 3.
Phone: +265 (0) 994083003, +265 (0) 884222161 Email: business@gitmw.org