Job Description
Job Purpose
Processing and payment of general insurance claims
Key Responsibilities
- Review the policy to determine which charges are eligible for reimbursement
- Monitor and ensure that the key interfaces adhere to the set claims handling standards and escalate non adherence to the management
- Maintain a register of claims to be recovered
- Adjust and maintain correct claims reserves
- Generate monthly reports on all the claims processed
- Verify and update information on submitted claims
- Attend to client queries on claims
- Analyse claims supporting documents to establish liability
- Perform any other duties as may be assigned from time to time
Key Performance Measures
Working relationships
Internal Relationships
- Accountable to the Supervisor, Claims
- Required to liaise and work closely with the other departments as may be necessary
External Relationships
- Service providers
- Britam Customers
Knowledge, Experience And Qualifications Required
- Bachelors’ degree in Commerce, Insurance option
- Four years’ experience in claims handling in a busy insurance office
Competencies
Technical and functional competencies
- Knowledge of insurance industry and concepts
- Knowledge of claims processes and procedures
- Knowledge of insurance regulatory requirements
Core competencies
- Communication skills
- Building Relationships
- Focuses on the Customers
- Develops Self
- Solves Problems
Primary Location
Malawi-Lilongwe-Lilongwe