Job Description
Applications are invited from suitably qualified candidates to fill the following positions available in Blantyre and Lilongwe:
Collections Officer
Reporting to the Administration and Collections Manager the successful candidate will be responsible for control collections and management as well as employer payment management.
Key Responsibilities
- Ensures that the accounts receivable clearing account is reconciled, resolved and up to date at all times and posting.
- Ensures Liaises with the bank service centers and Payment Solutions Malawi (PSM) on queries arising from banking
- Ensures that Government changes are compiled for submission monthly.
- Ensures that expected monthly payments are received from all employers.
- Analyses the Aging Analysis on a daily bases to ensure the movement of client’s statuses.
- Maintains fluency in product knowledge and collections procedures necessary for resolving client queries.
- Ensures that information on collections actions is timeously and accurately prepared.
- Maintains comprehensive and accurate records of all collections.
- Analyses the loan book on credit balances to ensure that the balances are indeed from the client’s deductions and not misallocation.
- Prepares refunds for approval and ensure that once approved client’s accounts are credited accordingly.
- Conducts further investigation on the credit balances that have been misallocated with the assistance of the collections manager for reversal approval.
- Follows up on deceased clients for documents and prepare claim submission to insurer for payment.
- Manages the customer queries associated with collections processes and related issues.
- Follows up with Payment Solution Malawi (PSM) to ensure that deductions are effected from all relevant employers.
- Ensures you are acquainted with all relevant company Standard Operating Procedures of the bank and comply with same.
Technical Skills/Competencies
- Auditing and loan vetting skills
- Team player
- Excellent customer service skills
Qualifications and Requirements
- Degree in Accounting or equivalent qualification
- Experience in recoveries.
Applications
If you meet the above minimum requirements and are interested, please send your applications with an up-dated CV to: FirstCapitalBank.Vacancies@firstcapitalbank.co.mw
The closing date for receiving applications is 27th December 2024.
Only shortlisted applicants shall be acknowledged