Job Description
About Evidence Action
At Evidence Action, we deliver data-driven interventions that transform lives at an unprecedented scale. We identify neglected global health issues and deploy proven solutions, forging healthier futures for generations.
Our model operationalizes leading academic research (including from Nobel-winning economists). We measure progress and outcomes at every stage to ensure we’re making a real impact for people living in poverty and suffering from preventable or treatable health issues. Operating across 9 countries, our team of 800+ has reached over 500 million people, working closely with governments to scale these interventions.
- Our Deworm the World program has delivered over 2 billion treatments, significantly reducing worm prevalence and generating more than $23 billion in lifetime productivity gains.
- Through Safe Water Now, we’ve saved the lives of over 15,000 children.
- Our Accelerator explores untapped opportunities in global health, testing low-cost interventions with the greatest potential to save and improve lives.
At Evidence Action, your colleagues are your greatest asset. You’ll partner with high-caliber colleagues in an environment blending innovation, autonomy, and teamwork. Our team excels in disruptive thinking and believes in rolling up our sleeves to get things done. If you’re looking to work flexibly and with purpose, join a team that delivers measurable change for millions.
About the Safe Water Now Program
Our flagship Dispensers for Safe Water (DSW) provides safe drinking water to over 10 million people across rural Malawi, Uganda, and Kenya. Recent evidence highlights that water treatment reduces all-cause child mortality by about 25%. Evidence Action’s designs deliver safe water at the source in rural settings through its established Dispensers for Safe Water (DSW) and newly launched In-Line Chlorination (ILC) interventions. Over the past year, we’ve more than doubled our footprint in East Africa and are exploring expansion into new countries, as well as developing an innovation agenda through our Accelerator process to develop the next generation of safe water programs.
Job Purpose
The CSA position is primarily a field-based position which plays an important role as an interface between Safe Water Now (SWN) and communities in delivering the In-line Chlorination intervention to the target communities.
The Community Services Assistant reports to the Lead Officer.
Duties and responsibilities
- Conducting ILC device hardware service and maintenance through regular spot checks to ensure proper functionality
- Delivering chlorine, via motorcycle, to ILC Devices located at water points, as assigned
- Measuring chlorine levels and adjusting ILC devices to ensure proper chlorine levels
- Accessing ILC devices, often on elevated storage tank planforms, to adjust dose and restock chlorine
- Ensure safe handling and accountability of chlorine and ILC device part stocks in the store, office and designated sites
- Proper record keeping by completing relevant forms, documents, and records that are important in inventory tracking
- Engaging the target community and promoter volunteers to promote ILC device usage, handle any/all possible challenges, and report the same to the supervisor
- Collecting all field data for program assessment and accountability, by use of smartphones
- Maintaining high integrity and stewardship of the organizational assets and program field materials assigned for work execution
Key Performance Indicators
- Chlorine stock out rates
- ILC device functionality rates
- Sustained Functional ILC Device numbers
- Promoter enganement
Requirements
Qualifications
- At least a minimum of a diploma in communication, Community work, Social work, project management or equivalent.
- Computer literacy is a must.
- Stock management experience/qualifications are an added advantage
- 1-2 years of experience working with communities or social enterprises/NGOs
- Motorcycle riding experience with a valid driving license from a recognized driving school is a MUST
- Fluency in English and Chichewa. proficiency in other local languages is an added advantage.
Required Competencies and Attributes
- Excellent communication skills and good public relations
- High level discipline and good character while engaging with the community and their leaders, program teams and managers.
- Community service attitude/ passion to work in a rural community setting
- High level of integrity and stewardship
- Embraces team work and enjoys working in a team work environment as a team champion
- Good computer, data entry, and data management skills
- Positive attitude to work and to develop in a fast paced work environment
- Basic plumbing and pipe fitting skills and experience will be an added advantage.
Working conditions
The Community Service Assistant (CSA) position is primarily a field based position involving working in the field 90% of the time. This involves maneuvering in rural setting terrains with chlorine loads on motorcycles for distribution to the designated representative(s) at each water point fitted with ILC device.
Physical requirements
- Position requires ability to ride a motorcycle.
- Position requires ability and comfort with heights as it involves climbing ladders and accessing water storage tanks at heights.
Only shortlisted candidates will be contacted. Closing date for receiving applications will be on Thursday, 16th January 2025 and selection of candidates will be on rolling basis.
Equal Opportunity Statement
Evidence Action does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.