Job Description
NON-ACADEMIC STAFF VACANCY ANNOUNCEMENT
The Lilongwe University of Agriculture and Natural Resoces (LUANAR) invites applications from suitably qualified candidates to be considered for the following vacant posts in various establishments of the University.
CUSTOMER RELATIONS ASSISTANT
Key Duties and Responsibilities
- Address and respond to inquiries from students, parents, faculty, and staff on university services, policies, and procedures.
- Proactively identify and resolve customer concerns, aligning with university policies and values.
- Collaborate with relevant departments to address complex problems.
- Act as a bridge between customers and university departments, effectively conveying information and ensuring all parties are informed of updates, changes, or resolutions.
- Collect and analyse customer feedback to identify areas for improvement in university services.
- Assist in coordinating university events such as open days and orientations. Provide support to create a welcoming environment for attendees.
- Maintain accurate records of customer interactions and feedback.
- Stay updated on university policies and procedures. Participate in training sessions to enhance customer service skills and stay informed about industry best practices.
- Manage Marketing and Communication Office database.
- Perform any other duties as assigned by relevant authorities.
Qualifications, Experience, Skills, and Abilities
- Diploma in marketing, journalism, communications, business or a relevant field.
- Strong interpersonal and communication skills.
- Customer-centric mindset with the ability to empathize and address diverse needs.
- Problem-solving skills and the ability to handle challenging situations with tact and diplomacy.
- Previous experience in customer service or a related field is an asset.
Terms and Conditions of Engagement
All the successful candidates will be engaged on an initial 2-year contract before they can be considered for permanent appointment based on satisfactory performance. Remuneration
will be in line with LUANAR Staff Regulations and Conditions of Service applicable to staff
on fixed-term contract.
Mode of Application
Hard copy application package should include an up-to-date Curriculum Vitae (CV), names
and contact details of three traceable referees one of which should be of a current employer
where applicable plus copies of certified academic and professional qualifications. The
title of the position must be indicated on the envelope and sent to:
The University Registrar
Lilongwe University of Agriculture and Natural Resources(LUANAR)
P.O. Box 219
LILONGWE
All applications should reach the UNIVERSITY no later than Friday, 20 September 2024. Only shortlisted candidates will be acknowledged.
LUANAR is an equal opportunity employer hence females are encouraged to apply.