Job Description
Healix Medical Ltd. provides comprehensive and cost effective medical related diagnostic equipment, supplies and solutions, focusing on high quality and longevity for our client base. As part of our overall service, we provide a 24/7 technical support team who are trained, certified and further supported by our international partners.
We are adding to our Technical Support Team and therefore have an opportunity for an experienced Field Service Engineer.
JOB DESCRIPTION
Primary Function
The Field Service Engineer to perform direct service activities on Healix contracted equipment and products in the field.
The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.
Responsibilities
The Field Service Engineer duties listed below require travel within the designated country as required and occasional international journeys:
Provide emergency service and repairs using troubleshooting skills in electrical, electronic, and mechanical, and diagnostic systems.
Install instruments at customer sites.
Plan and complete Preventative Maintenance timely.
Assisting in planning of laboratory design for new instrument installations.
Liaising with customer IT departments and assisting with information systems installations and troubleshooting.
Accountability for maintaining assigned inventory.
Supporting marketing activities such as exhibitions.
Maintain up to date training on products and compliance as required
Routinely complete administrative paperwork, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Monthly Stock Takes, Equipment Checklists and Field Service Reports.
Provide basic use\maintenance training to customers.
Performs duties and responsibilities with autonomy in a field based environment.
To perform this job successfully, an individual must be able to perform\demonstrate each of the responsibilities satisfactorily in a comparable business or industry. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Experience:
The candidate must have a minimum of 3 years work experience servicing and maintaining medical diagnostic equipment.
Education:
Advanced Diploma in Electronic Engineering
Required Knowledge/Skills:
Technical proficiency servicing instruments in the field, and a general knowledge of industry related processes and disciplines.
Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems.
Ability to conduct route-cause analysis on instrument call-outs.
Strong interpersonal and customer satisfaction skills.
Similar/comparable customer based laboratory environment
Ability to fulfil the administrative part of the role, eg: stock-takes, job card completion and filing.
Effective Time Management Skills.
Communication:
Professional and effective internal and external communication skills.
Ability to accurately diagnose issues as described over the phone by Field Service Engineers and/or customers.
Ability to coherently complete Job Cards correctly with all relevant information for future reviews.
Computer/Software/Instrumentation:
Proficient use of Microsoft products (Word, Excel, Outlook).
Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc.
Basic knowledge of network and interfacing with the ability to progress though training.
Following training use of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.)
If you feel that you have the experience and qualifications to fulfill this role, please send your CV and covering letter to Nora Khoka at nora@healixmw.tech.