Job Description
Why Airtel Africa?
At Airtel Malawi Plc, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel Malawi Plc, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Malawi Plc is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
- Ensures successful planning and implementation of fibre projects to timescale, cost and quality requirements through management, monitoring, identifying improvements for project, documenting and communicating relevant information relating to project activities
- Ensures successful planning and implementation of broadband and business VAS projects to timescale, cost and quality requirements through management, monitoring, identifying improvements for project, documenting and communicating relevant information relating to project activities
- Manages internet services investment, provision and resourcing according to organizational policy and procedures by:
- Implementing and managing the deployment, and be accountable for the quality and effectiveness, of project and/or programme resources.
- Designing resource plan, monitoring, documenting and analyzing resource management activities relating to a programme and communicate relevant information.
- Managing programme budget and expenditure and identify / authorize actions relating to project finances.
Reporting
Reviewing, analyzing and communicating relevant information relating to project and programmer financial management activities. – Preparation of timely and accurate management reports to reflect the performance of the section in line with company objectives and set operational benchmarks.
Managing sales team in setting sales targets.
- Ensures consistent delivery and operation of high quality B2B solutions, services and support
- Monitors and reports on the quality and effectiveness of internet service management and performance to meet business and organizational objectives.
- Reviews and helps identify and implement improvements to the provision of B2B service offerings.
- Identifies, designs, implements and maintains effective policies, procedures, tools, techniques and plans relating to internet service level management activities.
- Ensures consistent standards of stakeholder communication and customer service through appropriate and convenient channels.
- New Projects – Should be a strategic thinker, to evolve new business solutions for perpetuation of business solutions excellence. Hershel should be able to identify opportunities in the market and devise strategy to develop both current and new business aimed at increasing revenue of the ISP Business Unit. Coordinate new projects from conception, planning and executing.
- Key Performance Indicators –Monthly review of performance and productivity of each revenue line of the ISP and Business Solutions in line with set targets.
- Demand Forecasting & Action – Be able to determine and forecast the sales for the forthcoming period and demonstrate the measures taken to achieve them.
- ISP Customer Management – Evolve and execute ISP customer/partner management strategy capable of motivating various customers on embracing Airtel ISP solutions as part of their core business plan.
- Delivery Chain – Effectively utilize the Enterprise Sales structures to drive sales of ISP.
- Training – Provide the necessary training for enterprise sales teams and customers on business solutions to ensure effective performance of their responsibilities and understanding of the solution respectively.
- Key Performance Indicators– KPIs
- Achieve revenue targets (including Fibre sites, and Bandwidth capacity)
- Achieve ISP market penetration Targets
- Implement planned training programs
- Ensure efficient delivery of fibre and other business solutions
Qualifications
Education/Technical Skills
A bachelor’s degree education in IT or Business Management accompanied with equivalent specialized training in technical management and certification in Service Management for Managers (ITIL). Knowledge of GSM, 3G and LTE
Experience
- 4 years’ experience in managing and coordinating IT Technical Staff supporting core technologies and services, with proven record of excellence within the job
- Understanding of TCP/IP networking, routing protocols, messaging systems, security technology and Internet core systems
Skills, Knowledge and Competencies
- IT Professional Competencies
- Data analysis
- IT/technology solution testing
- Software process improvement
- IT/Technology service operations and event management
- Relationship management
- Transferable Competencies
Personal competencies: excellent and effective Communication skills; Teamwork; Critical analysis and decision making; Creative thinking; Problem solving; Self-development.
Business competencies:
Organizational awareness; IT awareness and impact; IT legal matters, ethics and professionalism