Job Description
Eden Estate Limited & Boutique Lodge is One of the reputable Lodges in Lilongwe and is looking for a suitable candidate to fill the position of House Keeping Supervisor
A Housekeeping Supervisor is an individual responsible for overseeing the tasks performed by cleaning staff to guarantee a clean, organized, and appealing atmosphere for guests. They allocate responsibilities appropriately and conduct thorough inspections to ensure compliance with industry standards, while also monitoring guest satisfaction levels.
HOUSEKEEPING SUPERVISOR RESPONSIBILITIES INCLUDE:
- Training housekeepers on their responsibilities regarding cleaning and maintenance duties
- Supervising daily staff performance
- Inspecting guest rooms and shared spaces, such as lounge areas, for cleanliness.
JOB BRIEF
We are seeking for a Housekeeping Supervisor to oversee our team of Room Stewards and guarantee the delivery of exceptional customer service. The responsibilities of the Housekeeping Supervisor encompass organizing staff schedules, training, and inspiring team members, and inspecting both private and public areas for cleanliness. To excel in this position, a solid understanding of sanitation regulations and effective team management skills are essential. Ultimately, your role will be pivotal in ensuring the seamless operation of our daily housekeeping activities and the satisfaction of our guests.
RESPONSIBILITIES
- Train housekeepers on their cleaning and maintenance responsibilities.
- Supervise staff daily.
- Inspect guest rooms and communal spaces, such as staircases and lounges, to ensure they meet cleanliness standards.
- Organize work shifts and coordinate replacements in the event of staff absences.
- Set and communicate standards for cleanliness, organization, and hygiene to the team.
- Encourage team members and address any workplace issues that may arise.
- Address customer complaints and accommodate special requests.
- Oversee the inventory of cleaning supplies, including floor cleaners, bleach, and rubber gloves, ensuring they are adequately stocked.
- Engage in significant cleaning initiatives as needed.
REQUIREMENTS AND SKILLS
- One Year experience as a Housekeeping Supervisor or similar role
- Hands-on experience with cleaning and maintenance tasks for large organizations
- Ability to use industrial cleaning equipment and products
- Excellent organizational and team management skills
- Stamina to handle the physical demands of the job
- Flexibility to work various shifts, including evenings and weekends
- Possession of the Diploma in Hospitality Management is a plus
Those qualified should send their application letters, updated Curriculum Vitae, copies of Certificates and three traceable referees to the following e-mail: hr@edenestates.mw.com not later than 7th September 2024.