ICT Support Assistant (Systems Support) – R4H

in Computer Sciences, Engineering, Network Engineering, Systems Support
Full Time
Zomba, Blantyre
November 20, 2024
Application deadline closed.

Job Description

Introduction

R4H (formerly known as Riders for Health) is an NGO working to
improve healthcare delivery in Africa. R4H has been working with
Ministry of Health and Population in establishing a well-coordinated,


reliable national Sample Transport mechanism. Since 2011, R4H has
been working in healthcare logistics, transporting clinical samples and
results, undertaking healthcare waste management, and road safety
training.

R4H seeks to fill the following open positions of Finance Officer
(1), Business Development Officer (1), Human Resources and
Administration Officer- Maternity Cover (1), Programme Assistant
Officer-Route Optimisation (1), ICT support Assistant-Systems support
(1) and Sample Transport Couriers (3) to support the upward trajectory
of the organization.

Title: ICT Support Assistant -Systems
Location: Blantyre/Zomba, Malawi
Reports To: ICT Officer
Direct Reports: None

Purpose of the position

ICT Support Assistant will provide comprehensive support to users
of various information systems. This involves promptly addressing
and resolving issues raised by system users, ensuring effective
communication to understand their requirements and technical challenges. The role demands a solid understanding of the systems in
use and the underlying technologies to ensure smooth functionality and
efficient troubleshooting.

Additionally, the assistant will be responsible for generating and sharing reports from multiple management information systems, ensuring that relevant departments have access to up-to-date and accurate data for decision-making purposes.

Required Education and Experience:

  • Advanced Diploma in Computer Science, Electronic Engineering, Information Technology, Information Management Systems or
    related field from recognised and accredited institution.
  • Those with bachelor’s degree will have an added advantage
  • 2 years’ practical experience in technical and system support in a busy organisation preferably with NGOs
  • Practical experience in using helpdesk / ticketing software e.g. JIRA
  • Practical experience in data collection systems such as Comcare, ODK etc
  • Knowledge and practical experience in programming languages such as Python, PHP, Java
  • Knowledge and practical experience in database technologies such as SQL, PostgreSQL
  • Strong facilitation and mentorship/coaching skills
  • Self-starter, effective team player and demonstrated verifiable result-oriented track record.

The detailed Job Description for the above listed position can be
downloaded at: https://bit.ly/4hvC4At

Please send a covering letter and CV with copies of your certificates as
one document to: recruitment@r4hmw.org

Closing Date: Friday, 22nd November, 2024.

Only shortlisted candidates will be contacted

R4H is an equal opportunity employer and affords equal opportunity to all employees and applicants for employment regardless of race/ethnicity, color, religion, sex, age or disability. R4H does not charge a fee at any stage of the recruitment process (application, interview, deployment)

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