Job Description
Why Airtel Malawi Plc?
At Airtel Malawi Plc, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel Malawi Plc, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Airtel Malawi Plc is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
2nd Line NOC Engineer
We are seeking a skilled 2nd Line NOC Engineer to join our NOC team. The successful candidate will be responsible for initial diagnostic of RAN/TX faults/incidents escalated by NOC Front office and start corrective measures if fault requires remote resolution or based on competence domain, engages field maintenance team if fault requires onsite visit or engage the network equipment vendor if support is needed. The candidate will track the fault/incident from start to closure ensuring resolution within agreed SLA.
Responsibilities: –
• Initial diagnosis of all RAN/IPRAN and TX faults
• Corrective maintenance of all faults requiring remote resolution.
• RAN/TX network Health checks and report submissions and tracking closure on identified network issues.
• Escalating all faults requiring onsite visit to field maintenance teams (RAN, TX, Fiber maintenance) providing guidance on resolution of faults and linking them up with vendor support where needed.
• Provide regular updates on faults resolution to internal and external stakeholders based on Escalation Matrix.
• Tracking all faults from start to closure ensuring within SLAs and compiling or demanding RCA from concerned partner.
• Assisting Network logistic functions for which one will be trained
Qualifications
Job Qualifications & Skills
• Bachelor’s degree in electrical engineering, Telecommunications, or related field.
• Proven experience in Telecoms RAN and Transmission network using microwave and fiber
• Strong analytical and problem-solving skills.
• Excellent data analysis skills using excel.
• Those who have worked as NOC Front Office engineers but with strong troubleshooting skills will have an added advantage.