Job Description
Job description
Mission/core purpose of the job
The Quality Engineer will be responsible for ensuring that Helios Towers’ engineering and technical
standards are implemented in the field through a combination of the following:
- Technical training and competence certification
- Quality assurance of completed works on-site
- Closure of technically complex SWO and SWO on priority sites
- Communication & execution of technical bulletins
- Verification & investigation of component failure reports
- In-field warranty claim activities
- Assistance with new product introduction trials
Job Specifications/Minimum & Preferred Requirements
- Educated to degree level
- Work Experience 3-5 years experience in a quality engineering role
- Industry / Certifications Registration as a professional engineer (prefer)
- Any other specifications Strong understanding of a tower business
Competencies
- Power installation
- MS Office literate
- Site maintenance
- Quality Assurance
- Attention to detail
- Culture and change champion
- Analytical thinking
- Results orientated
- Planning and organising
- Complex problem solving
- Manages time
- Good communicator
Key Job Responsibilities
Staff Leadership and Management
- Ability to work in a team
- Responsible for self-learning and development
- Ensure cohesive working with their functional area
- Accountable for meeting and prioritizing own targets/deadlines
- Provide information to Manager on work accomplishments, individual/team challenges
- Lead team meetings and contribute to specialist/technical areas when required
Governance
- Works to achieve operational targets with a significant impact on departmental results.
- Set up and manage ad-hoc meetings for day-to-day operational requirements as and when required
- Resolve escalations as per defined escalation/resolution procedures
- Design and implement operational changes and provide associated user impact assessment
- Improve productivity and quality through leading practice initiatives
- Provide inputs to the Manager (as required) relating to progress made within the department and under the measurement metrics set by the organization
Operational Delivery
- Establish, implement, and maintain quality awareness throughout our HT Network & maintenance partners
- Perform quality audits and lead management across the MP team audit that will effectively show opportunities for improvement and accountabilities
- Ensure that preventive maintenance programs and schedules are maintained by our maintenance partners as required by the manufacturer recommendations for all equipment across the HT network
- Ensure that all new equipment installation across the HT network meets acceptable quality installation practices
- Work with all maintenance partners on process training matrices. All training needs to be updated on the process matrix, to ensure that methods that create quality preventive maintenance and equipment installations are implemented across the HT network and tracked for improvement
- Ensure that scheduled maintenance activities are carried out by trained/qualified personnel
- Support training by administering practical-based PM SOP training when required, in order to maintain maintenance capabilities
- Carry out audits to ensure SOP instructions are being followed, and approved equipment and tools are being used, in order to maintain service quality levels
Key Performance Indicators
- Optimizing business processes and projects
- Introduction of new initiatives
- Enhancing stakeholder engagement
- Demonstrating HT values
SHEQ
Will be responsible for ensuring health and safety, and environmental best practice in the workplace
and on-sites. Quality control inspections, ensure high standards are kept where possible. Some of your
SHEQ duties may involve the following:
- Ensuring health and safety, environmental and quality standards are met
- Identifying potential hazards
- Site inspections
- Suggesting improvements to working processes
- Checking equipment is safe
- Advising staff and partners on best working practices
Role overview
FUNCTION
Other
About Helios Towers
Helios Towers (HT) is a market-leading telecommunications infrastructure company, that has established one of the most extensive tower portfolios across Africa. HT builds, owns, and operates telecoms passive infrastructure, enabling mobile operators to roll out efficiently enhance coverage, and improve network access across our markets.
Founded in 2009, HT currently operates over 8,600 sites across Tanzania, the Democratic Republic of Congo (DRC), Ghana, the Republic of Congo, South Africa and Senegal. Following recent acquisition agreements and subject to regulatory approvals, Helios Towers expects to establish a presence in five new markets across Africa and the Middle East over the next 12 months. Including these acquisitions and BTS site commitments, the Group’s total site count is expected to increase from over 8,500 towers currently to approaching 15,000.