Job Description
On behalf of our Valued Client, Astria Learning Limited, we invite applications from suitably qualified and experienced candidates for the vacancy below:
About Our Client
Astria Learning Limited is a Malawian based EdTech company founded in 2023. Astria Learning believes that education should be accessible to everyone in the world. With their vision & tech expertise they partner with universities and institutions to expand their reach across borders. Astria learning helps institutions grow and thrive in the digital landscape through solutions that are specific to their requirements. They provide a seamless strategy that helps institutions become relevant in today’s digital environment where they are able to meet the needs of the evolving learners by providing them with eLearning options. Astria Learning provides the complete range for academic solutions from Software Development – Hardware Manufacturing – OPM Consultations, enabling universities and institutions to adapt to the digital age.
MISSION:
To develop products and services to improve the quality and delivery of higher education worldwide.
VISION:
To be the world’s leading provider in educational technology.
CODE OF CONDUCT:
Astria Learning Limited’s code of conduct is based on several key principles: respect, professionalism, the golden rule, trust, commitment, and teamwork. Respect involves valuing all individuals, regardless of their differences, and recognizing their contributions. Professionalism is demonstrated through ethical behavior, responsibilities and goals.
Lastly, our Client firmly believes that teamwork is everything; collaboration and mutual support are essential to achieving common objectives and fostering a harmonious and productive work Environment.
Position Details
Department :QA Department
Title of Post : QA Officer
Immediate Supervisor : Svjetlana Okolic
Job Description:
The position holder will excel working individually or as a team, be able to manage time effectively and work closely to meet the goals for the department and the company.
What You’ll Do:
The Quality Assurance Officer works under the umbrella of the Quality Assurance Manager and assists in coordinating efforts mostly to be able to comply with all activities requested by her/his supervisor.
The Quality Assurance Officer will be able to work individually and in a team, be able to manage time effectively and work closely to meet the goals for the department and the company.
Assist in training efforts and collaboration across all the departments. The Quality Assurance Officer should be able to assist in Quality Assurance Measures.
Key Tasks:
The position holder will carry out the following duties (but not limited to):
- Monitor inbound and outbound call responses to assess associate’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
- Partners with managers and supervisors to identify key performance drivers and build appropriate training and quality assurance initiatives.
- Participate in design of call monitoring formats and quality standards.
- Coordinate and facilitate call calibration sessions for collaborators
- Provides regular,constructive feedback to team leaders and managers.
- Create KB articles with the current process more clear and differences between programs better outlined.
- Prepares and analyzes internal and external quality reports for management staff review.
- Ensure compliance with the company’s quality systems.
- Audit to admissions review and confirmation of documentation per student, database upkeep of students admitted on a daily basis.
- Validation of confirmed enrollments : verify admissions payment, verify all documents online, validate any conditional admissions, process final enrollment, update new students reports, hand in notes.
Qualifications and Experience/Skills
- English Speaking and writing
- Quality Monitoring experience preferred
- Customer Service Experience
- Bachelor’s degree recommended but not required
- Good communication skills
- Results Oriented work attitude
Interested applicants should be aware and willing to work from Zomba.
Applications should be submitted through jobs@careersmw.com by Tuesday, 6th August 2024.
Careers Consulting Limited and our Client are proud equal opportunity employers and will consider every applicant regardless of non-merit factors. Canvassing is strictly prohibited and will lead to disqualification. Early application is encouraged.