Receptionist/Front Desk Officer – NICO Life Insurance Company Limited

in Accounting and Finance, Administrative and HR, Management
Full Time
Lilongwe
February 7, 2025
Application deadline closed.

Job Description

RECEPTIONIST/ FRONT DESK OFFICER

NICO Life Insurance Company Limited (NICO Life), a leading provider of innovative life insurance solutions, is an equal opportunity employer and diversity is an integral part of our Business, History, Culture, and Identity. Inclusion is the way we treat and perceive all differences, and all forms of diversity are seen as real value for the Company.

NICO Life seeks to hire a qualified person for the role of Receptionist/Front Desk Officer. The position is based in Lilongwe and the person will be responsible for providing excellent customer service for NICO Life VIP Lounge at Goodwill Funeral Parlour in Lilongwe.

Reporting to the Branch Manager, the successful candidate will be responsible for:

1. Manning the Reception and ensuring that the area is always tidy and presentable, with all necessary stationery available.

2. Attending to visitors, recording their enquiries, and directing them to the appropriate persons and/or offices.

3. Responding to clients that require funeral services and assisting them in accordance with laid down procedures.

4. Providing quotations and booking arrangements for funeral services.

5. Collecting payments by cash, credit, or cheque, issuing receipts, and recording transactions properly.

6. Balancing the funds received on a daily basis and recording the same appropriately.

7. Performing other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.

REQUIRED SKILLS AND ABILITIES

  • Excellent verbal and written communication skills.
  • Ability to work independently with minimal supervision.
  • Be computer literate.• Should have strong interpersonal and customer service skills.
  • Must be detail oriented.
  • Ability to calmly and efficiently help disgruntled customers.

QUALIFICATIONS AND EXPERIENCE

  • Diploma in Business Administration / Management, Hospitality Management, or any related field.
  • Minimum of 2 years’ work experience in a similar role.

Applications with a comprehensive curriculum vitae including names and contacts of three traceable referees must reach the address below by Monday 10th February 2025 either by post or email at vacancies@nico-life.com

Head of Human Resources – Insurance Sector

NICO Life Insurance Company Limited

P.O. Box 3044,

BLANTYRE

Only short-listed applicants will be acknowledged.

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