Job Description
Umodzi Holdings Limited (UHL) is a prestigious domestic brand under thename ‘Umodzi Park and Resorts’ (UPR), situated in the heart of Malawi’s capital city, Lilongwe. UHL is a 100% Government-owned company that boasts properties like the Bingu International Convention Centre (BICC), a five-star hotel, and the Presidential Village, which offers world-class accommodation and office rental facilities.
UHL is inviting applications from energetic, result-oriented, and suitably qualified Malawians within the organization to fill the following vacant positions:
Job Title: Receptionist
Reporting to: Front Office Manager
Key Responsibilities:
- Efficiently check guests in upon arrival and ensure a seamless check-out process at departure.
- Verify and process guest documentation, payment methods, and reservations.
- Accurately maintain and manage guest room accounts, ensuring all charges are correctly recorded.
- Resolve billing queries promptly and professionally.
- Uphold the hotel’s standards by following all established front office procedures and guidelines.
- Provide outstanding service to guests, addressing their needs and enhancing their experience.
- Operate the hotel’s Property Management System (e.g., Opera) to manage reservations and guest accounts efficiently.
- Maintain accurate records and utilize computer systems for communication, room allocations, and reporting.
- Respond to telephone inquiries, redirect calls, and provide accurate information about the hotel and its services.
- Proactively assist guests with special requests, ensuring clear communication across departments.
Qualification and Experience
- A Diploma in Hospitality Management from a recognized institution.
- Proficiency in hotel management software, with knowledge of Opera or similar systems considered a significant advantage.
- Strong computer literacy, including familiarity with Microsoft Office applications.
- Fluent in English (speaking, reading, and writing), with the ability to communicate professionally and effectively with guests and colleagues.
- Strong interpersonal and customer service skills, with a focus on creating a welcoming and positive guest experience.
- Previous experience in a front office or similar role within a 4- or 5-star hotel environmentis highly desirable.
How to Apply:
Interested candidates who meet the above qualifications and experience are invited to submit their applications, including an updated resume with three traceable referees and a cover letter outlining their suitability for the role.
Applications should be addressed to:
The Chief Executive Officer
Umodzi Holdings Limited
P.O. Box 31489,
Lilongwe 3, Malawi.
Umodzi Holdings Limited is an equal-opportunity employer and encourages applications from all qualified individuals, regardless of gender, race, or background. Only shortlisted candidates will be contacted for further processing.
Deadline for Application: 27th December, 2024