Job Description
African Parks (AP) is a non-profit organisation that takes on direct responsibility for rehabilitation and long-term management of protected areas, in partnership with governments and local communities. By adopting a business approach to conservation, supported by donor funding, African Parks aims to make each park sustainable in the long-term, thereby contributing to economic development and poverty alleviation. Currently African Parks in Malawi manages Majete Wildlife Reserve, Nkhotakota Wildlife Reserves and Liwonde National Park.
African Parks – Nkhotakota Wildlife Reserve invites suitably qualified, experienced and passionate Malawians to fill the following vacant position.
Position: Reservations Officer
Location: Nkhotakota Wildlife Reserve
Reporting to : Tourism Manager
Contract: Fixed Term Contract
Job overview
The primary function of this role is to assist clients in making reservations and planning guest stay. Be responsible for coordinating with the clients on any issues, queries and maintain clients’ details accurately for future reference.
The Reservations officer will also be responsible for gate revenue management.
Responsibilities and Duties:
- Management of the Park reception under the supervision from the Tourism Manager
- Handling booking enquiries professionally and in line with African Parks SOP’s
- Creating and managing of bookings in res-request system
- Sending updates of new bookings on daily basis to all Tourism facilities
- Generating tax invoices for African parks and for clients
- Work with finance department to account for revenue streams
- Help to supervise the management of the asset and infrastructure of the centre
- Suggest, develop and promote new activities within the reserve
- Do daily, weekly and monthly sales stock
- Assisting the tourism manager in supervision of staff
- Creating inventory records for shop and all tourism facilities under your area of work
- Planning purchases to restock the tourism shop
- Supervising the management of food outlet at the centre and minimise wastage and misuse
- Daily sales report to the Tourism Manager Develop and maintain a good working relationship with all key stakeholders and operators in the tourism industry.
- Any other duties assigned by the management
Qualifications and Experience
- Diploma in Hospitality Management, Tourism, or related discipline.
- Minimum of 2 years of relevant experience at a lodge, hotel, or hospitality facility.
- Strong communication and interpersonal abilities.
- Proficiency in financial management, stock control, and budgeting.
- Advanced computer skills, especially in MS Office (Word, Excel).
- Ability to work flexible hours.
- Knowledge of hotel policies and procedures.
Applicants should submit their CVs with covering letter. At least three traceable referees should be included.
Applications should be emailed to: recruitMalawi@africanparks.org by close of business on 21st February 2025. Only shortlisted candidates will be contacted through mobile phone.
Please note that we do not engage any third parties or charge any fee at any stage of the recruitment process