Job Description
The Makokola Retreat is a luxury resort renowned for its serene setting, world-class service, and commitment to creating unforgettable experiences for our guests. We offer a unique blend of natural beauty and upscale amenities, providing a tranquil retreat for both leisure and business travelers.
As one of the best destinations in Malawi, we are dedicated to upholding the highest standards in hospitality and customer service, while embracing the warmth and charm of African culture.
POSITION: ROOMS DIVISION MANAGER
We’re looking for a passionate, customer-focused Rooms Division Manager to oversee the hotel’s daily operations for the front office and housekeeping divisions. You must be an exceptional leader and have experience managing staff, solving problems for clients, and making sure that our customers have a memorable experience. Our ideal applicant is passionate about delivering top-notch customer service while ensuring compliance with hotel expenses and quality requirements so we remain profitable. We need a Manager with at least five years international experience, preferably in Africa.
LOCATION: MANGOCHI, MALAWI
JOB DESCRIPTION:
- Oversee the daily operations and staff of housekeeping and front office departments
- Provide training to new employees on hotel policies and procedures
- Develop long-term strategic plans for their division to meet company goals and maintain profitability
- Deliver outstanding customer service throughout the whole client experience and motivate other staff members to do the same
- Monitor staff performance utilizing KPIs, productivity, customer satisfaction, and absenteeism
- Supervise guest services staff in order to ensure that all guests receive prompt attention to their needs
REQUIREMENTS
- A Diploma from an international hospitality management school.
- Familiarity with Property Management System, preferably Semper.
- Super User PMS Experience
- 5 years’ international experience in hospitality, experience in Africa is a plus.
- Proven leadership experience managing teams in both the Front Office and Housekeeping.
- Must have knowledge of Aviation.
- Must have hotel pre-opening experience.
- Strong problem-solving, communication, and customer service skills.
Apply through hr@makokola.com no later than 20 November, 2024 17:00PM.
If you’re ready to take your career to the next level and lead a passionate team at one of the most sought-after resorts in Africa, we encourage you to apply today!