Job Description
At Airtel Malawi Plc, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel Malawi, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Malawi Plc is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
- Enterprise Solutions Specialist is a very challenging role within the organization. The individual in this position is responsible to manage and lead Airtel ISP for Household and SME and Business Solutions for business segments within EBU (Enterprise Business unit) and achieve annual targets and KPIs.
- Work with various Divisions, i.e. IT, Network, Finance, and other stakeholders to identify, design and launch new products/services within the ISP/ICT domain to the Enterprise Segment.
- Design & develop products propositioning and initial business case + GTM.
- Identify opportunities within the enterprise segment and propose new solutions/products to benefit from the opportunity.
- Ensure new products designs are in line with Enterprise Business Unit strategy and objectives.
- Monitor and evaluate existing products performance on an on-going basis.
- Develop a mechanism for proactively identifying product related queries.
- Ensure prompt resolution of identified product related issues.
- Monitor and track the competition offering and market dynamics and communicate product and marketing changes to line manager with proposed reaction.
• Maintain monthly reports and dashboards and participate in monthly and quarterly business reviews as well as in the annual product planning process
• Work & coordinate with relevant departments like EBU sales, technology, finance, marketing communication & PMO.
Qualifications
- A Bachelor’s Degree education in BCS, ICT or telecom engineering or Business Management accompanied with equivalent specialized training in technical management and certification in Service Management for Managers (ITIL). Knowledge of GSM, 3G and LTE
- Cloud Computing & Software Defined Networks (SDN)
Experience
- 2years’ experience in managing and coordinating IT Technical Staff supporting core technologies and services, with proven record of excellence within the job
- Ability to build a business case and GTM for each proposed product.
- Rich Technical knowledge of ISP and Business solutions, i.e. Connectivity/E1, IP bandwidth, Bulk SMS, M2M, Data SIMs, Call center, PABX, short codes routing and hosting
Skills, Knowledge and Competencies
- IT Professional Competencies
- Data analysis
- IT/technology solution testing
- Software process improvement
- IT/Technology service operations and event management
- Relationship management
- Transferable Competencies
Personal competencies: excellent and effective Communication skills; Teamwork; Critical analysis and decision making; Creative thinking; Problem solving; Self-development.
Business competencies:
Organizational awareness; IT awareness and impact; IT legal matters, ethics and professionalism