Team Leader – First Capital Bank

December 24, 2024
Application deadline closed.

Job Description

Applications are invited from suitably qualified candidates to fill the following positions available in Blantyre and Lilongwe:

Team Leader

Reporting to the Sales Manager, the successful candidate will be responsible for sales and Recruitment of clients, business development and relationship management.

Key Responsibilities

  • Manages of the regional District sales agents.
  • Achieves sales gures in accordance with budgets.
  • Increases market share in the public sector guided by portfolio targets set out in the budgets for the year.
  • Assists in the development of marketing strategies for the nancial year and implement as appropriate within the region.
  • Recruits appropriately qualied sales agents in accordance with the manpower requirements as dened from time to time.
  • Provides training and oversight for all new recruits to ensure that they achieve the required level of competence as quickly as possible.
  • Provides daily monitoring of all activity and conversion measurements, identifying negative variances and actioning same accordingly.
  • Maintains detailed records of all activation and conversion data as well as of all interventions on underperforming agents.
  • Interacts and maintains key client relationships with employers and third parties.
  • Ensures that service levels in branches and Agencies meet the required standards.
  • Handles customer complaints and take appropriate action to resolve them.

Technical Skills/Competencies

  • Leadership skills
  • Communication skills
  • Good customer service skills
  • Negotiation Skills

Qualifications and Requirements

  • Degree in commerce or equivalent qualification
  • Experience in Microfinance and managing sales teams.

Applications

If you meet the above minimum requirements and are interested, please send your applications with an up-dated CV to: FirstCapitalBank.Vacancies@firstcapitalbank.co.mw

The closing date for receiving applications is 27th December 2024.

Only shortlisted applicants shall be acknowledged