Job Description
| Job purpose |
| The role holder will be responsible for answering calls in a professional and informative manner and if necessary directing them through to the right person or department. The role will report to the Administration Manager. |
| Key responsibilities |
| 1. Receiving and transferring all corporate calls to the relevant department employees. 2. Manage queries around directory services. 3. Receiving, sorting, distributing and dispatching daily mail 4. Taking and ensuring messages are passed to the appropriate staff member in time 5. Provide first-hand information to potential clients and direct the to the relevant office representatives. 6. Manage security and telecommunication systems. 7. Ensure accurate monthly reconciliation of all the Britam line 8. Professionally receive and welcome visitors. 9. Ensure the Britam Staff directory extension list is updated at all times and share with staff on the respective platforms; 10. Follow up with Finance to ensure telephone bills are paid in time; 11. Generate departmental phone utilization reports; 12. Support the administration officer with staff administrative matters 13. Perform any other duties as may be assigned from time to time |
| Key Performance Measures |
| Working relationships |
| Internal Relationships:· Accountable to the Administration Manager Required to liaise and work closely with the other departments as may be necessary External Relationships:· Service providers· Britam customers |
Knowledge, experience and qualifications required
| Knowledge, experience and qualifications required |
| 1. Diploma in Secretarial Studies/Business Administration/ Office Management or a related field 2. 2 -4 years in a similar role |
| Competencies |
| Technical and functional competencies 1. Knowledge of insurance industry and concepts 2. Knowledge of switchboard operating systems 3. Knowledge of Britam products and services Core competencies 4. Communication skills 5. Building Relationships 6. Focuses on the Customers 7. Develops Self 8. Solves Problems |