Job Description
Walitsani Tours and Travel Limited is an established Malawian company with its offices in Lilongwe. The company provide tour and travel services and serves both local and international clients. In an effort to strengthen its services, the company is inviting applications from suitably qualified and experienced candidates for the following vacant position:
TOUR AND TRAVEL CONSULTANT
Reporting to: Directors
Location: Lilongwe – Head Office
Roles and Responsibilities
- Supplying travelers with pertinent information and useful travel/holiday materials
- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
- Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
- Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Handle unforeseen clients’ problems and complaints
- Determining clients’ needs and suggesting suitable travel packages
- Organizing travels from beginning to end, including tickets, accommodation and transportation
- Attend conferences to maintain familiarity with tourism trends
- Create and update electronic records of clients
- Maintain relationships with key stakeholders
- Keep financial statements and documents
- Reach the revenue and profit targets
Educational qualifications, experience and attributes
- A minimum of a Diploma in Hospitality, Travel, Tourism, Business or relevant field from a recognized institution with a minimum of three (3) years of work experience.
- Proven working experience as Tour and Travel Consultant
- Excellent knowledge of traveling software (computer reservations systems and e-travel)
- Proficiency in English; knowledge of additional languages is an advantage
- Exemplary sales skills and customer-oriented approach
- Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
- Ability to present, persuade and communicate effectively
- Demonstrable ability to handle crises
- Excellent time management skills and ability to prioritize a demanding workload.
How to apply:
Interested and qualified candidates should submit their applications together with updated curriculum vitae, with names of three traceable referees, one of whom must be the most recent employer preferably through email to info@walitsanitoursandtravel.com, alternatively applications can be hand delivered to Walitsani Tours and Travel Limited, Head Office, Filimoni House in City Centre.
Closing date is Friday 23rd August, 2024