Job Description
EMPLOYMENT OPPORTUNITY
U.S. MISSION MALAWI
The United States Embassy in Lilongwe, has the following immediate Vacancy Announcement:
Travel Assistant
About
Announcement Number:LILONGWE-2024-037Hiring Agency:Embassy LilongwePosition Title:Travel Assistant – Open to All interested candidatesOpen Period:12/13/2024 – 12/31/2024Format MM/DD/YYYYVacancy Time Zone:GMT+2Series/Grade:LE – 0910 7Salary:Not SpecifiedWork Schedule:Full-time – N/APromotion Potential:LE-7Duty Location(s):1 Vacancy in
Lilongwe, MITelework Eligible:NoFor More Info: HR Section
000-000-0000
Lilongwestatehr@state.gov
Overview
Hiring Path:• Open to the public
Who May Apply/Clarification From the Agency:All Interested Applicants/ All Sources – For USEFM, Grade is – FP -07. Actual FP -07 salary will be determined by Washington D.C.Security Clearance Required:Public Trust – Background InvestigationAppointment TypePermanentAppointment Type Details:Indefinite subject to successful completion of probationary period.Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees (https://careers.state.gov/wp-content/uploads/2018/02/Eight-Qualities-of-Overseas-Employees.pdf) before you apply.Summary:
The U.S. Mission Lilongwe, Malawi is seeking eligible and qualified applicants for the position of Travel Assistant.
The work schedule for this position is: Full Time (40 hours per week)
Supervisory Position:NoRelocation Expenses Reimbursed:NoTravel Required:Not Required
Duties
Responsible for providing a wide range of travel support services to ICASS subscribing agencies at Post including assisting with local, regional, and international travel plans, coordinating airline tickets with authorized Travel Management Centers (TMCs), and working directly with local hotels for inbound visitors and special events. All travel services are to be performed in strict adherence to FAM travel policy, Federal Travel Regulations (FTR), agency regulations, and Post policies. Maintains appropriate controls over travel card credit cards used for booking and assists with preparation of monthly financial reconciliation reports.
Qualifications and Evaluations
Requirements:
EXPERIENCE: Two years’ experience in travel services, must include customer service experience.
JOB KNOWLEDGE: Knowledge of basic travel planning processes. Familiar with market conditions and travel service providers capabilities. Strong customer service skills. Must have the ability to use common office computer applications. Must have a valid, current license. Must have had a valid driver’s license for a minimum of five (5) years.Education Requirements:
Completion of Secondary School is required.Evaluations:
a. Education
Completion of Secondary School is required.
b. Prior Work Experience
Two years’ experience in travel services, must include customer service experience.
C. Language
English level III (Good working knowledge) Reading/Writing/Speaking is required.
Chichewa level III English (Good working knowledge) Reading/Writing/Speaking is required.Qualifications:
All applicants under consideration will be required to pass medical and security certifications and complete a mandatory probationary period for LE Staff.
EQUAL EMPLOYMENT OPPORTUNITY: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs. The EEO complaint procedure is not available to individuals who believe they have been denied equal opportunity based upon marital status or political affiliation. Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts for relief.
Benefits and Other Info
Benefits:
Locally Employed Staff, including Members of Household (MOHs) and locally-resident EFMs working at the U.S. Mission Lilongwe, Malawi may receive a compensation package that may include health, separation, and other benefits.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.Other Information:
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
(1) AEFM / USEFM who is a preference-eligible U.S. Veteran*
(2) AEFM / USEFM
(3) FS on LWOP and CS in LWOP **
* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of the most recent Member Copy Four (4) of the DD-214, Certificate of Release or Discharge from Active Duty, and, if applicable, a letter from the U.S. Department of Veterans Affairs. If claiming conditional eligibility for U.S. Veterans’ preference, applicants must submit proof of conditional eligibility. If the written documentation confirming eligibility is not received in the HR office by the closing date of the vacancy announcement, the U.S. Veterans’ preference will not be considered in the application process. Mission HR’s decision on eligibility for U.S. Veterans’ preference after reviewing all required documentation is final.
** This level of preference applies to all Foreign Service employees on LWOP and CS in LWOP status with re-employment or reinstatement rights back to their agency or bureau.
What is an EFM, USEFM, AEFM, MOH, etc? (https://careers.state.gov/wp-content/uploads/2018/04/VA-Definitions-and-Additional-Employment-Considerations.pdf)
ADDITIONAL SELECTION CRITERIA:
1. The Mission may consider any of the following when determining successful candidacy: nepotism, conflicts of interest, budget, and residency status.
2. Current employees of the Mission who have not successfully completed their initial probationary periods are not eligible to apply. Current employees with an Overall Summary Rating of Needs Improvement or Unsatisfactory or MBC score of 100 points or less, on their most recent Employee Performance Report (EPR) are not eligible to apply.
3. Current employees of the Mission hired on a Family Member Appointment (FMA) or a Personal Service Agreement (PSA) are not eligible to apply within the first 90 calendar days of their employment. This does not apply for employees on a PSA (Temp), or those are hired on a When Actually Employed (WAE) or intermittent work schedule.
4. Candidates who are EFMs, USEFMs, AEFMs, or MOHs must have at least one year remaining on their sponsor’s tour of duty to be considered eligible to apply for this position.
How to Apply
How to Apply:
To apply for this position applicants must electronically submit the documents listed below to be considered for employment. Failure to do so may result in a determination that the applicant is not eligible and qualified.
To apply for this position click the “Submit Application” button available on the link; https://erajobs.state.gov/dos-era/mwi/vacancysearch/searchVacancies.hms
For more information on how to apply visit the our website; https://mw.usembassy.govRequired Documents:
•Malawian Citizen identification (National Identity Card) or the Residency and/or Work Permit (for non-Malawians).
•Copy of Secondary School certificate
Next Steps:
Applicants who are invited to take a language, skills, or who are selected for an interview will be contacted via email.
Thank you for your application and your interest in working at the U.S. Mission Lilongwe, Malawi.