wilsonshaba

 Achieve growth and hit sales targets by successfully managing the sales team  Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence  Own recruiting, objectives setting, coaching and performance monitoring of sales representatives  Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs  Present sales, revenue and expenses reports and realistic forecasts to the management team  Identify emerging markets and market shifts while being fully aware of new products and competition status  Drives the total product strategy including the design, development and enhancement, deployment, governance and monitoring of leading-edge products within the company.  Drives the designing, implementation and management of Customer Experience strategies that enhance customer satisfaction and loyalty.  Develops, implements and manages effective marketing strategies, programs and promotions that build market share and increase customer retention along market segments.  Develops annual marketing plan and budget to support marketing strategies and ensures adherence to approved budget.  Develops branding, positioning, and pricing strategies.  Develops, produces and distributes internal and external marketing communications.  Works closely with other departments to guarantee smooth operations.  Manages conception, development, and implementation of marketing plans and strategy, product concepts, and promotional programs to drive customer interest and sales.  Checks that the relevant product design, development, testing and launch has been carried out within the approved plan.  Analyzes data to improve results and make sure resources are effectively allocated.  Builds and delivers marketing campaigns mixing digital and traditional media, ensuring key messages are consistently delivered.

 Getting order  Prospecting customer  Lead the management of key client accounts, resulting in a 36% increase in client retention and 20% revenue growth.  Strategic Relationship Building: Developing and maintaining strong, long-term relationships with key clients and stakeholders.  Client Retention and Satisfaction: Implementing strategies to retain clients and improve their satisfaction.  Account Management: Overseeing a portfolio of high-value clients, ensuring that their contracts and agreements are fulfilled and that they receive high-quality service.  Cross-Functional Collaboration: Working closely with sales, marketing, and product teams to align client needs with company offerings and drive growth.  Performance Metrics: Monitoring and analyzing key performance indicators to measure the effectiveness of customer relationship strategies and make data-driven decisions.  Problem Resolution: Addressing and resolving complex client issues or complaints, ensuring that solutions are in line with company policies and client expectations.  Client Onboarding and Training: Overseeing the onboarding process for new clients and providing training or resources to help them maximize the value they receive from your company.  Market and Trend Analysis: Staying informed about market trends and competitor activities to identify opportunities and potential threats in customer relationships.  Developed and implemented strategic relationship-building initiatives, enhancing client satisfaction scores by 32%.  Coordinated with sales, marketing, and product teams to align client needs with company offerings, driving new business opportunities.  Analyzed performance metrics to optimize relationship management strategies and deliver actionable insights.  Addressed and resolved complex client issues promptly, maintaining a high level of customer satisfaction. Managed a portfolio of 20% high-value clients, ensuring contract fulfillment and delivering exceptional service.  Conducted regular client check-ins and feedback sessions, identifying and addressing areas for improvement.  Implemented a new client onboarding process, reducing onboarding time by 20% and improving client satisfaction.  Collaborated with internal teams to develop customized solutions based on client needs and market trends.  Monitored key performance indicators to assess the effectiveness of relationship management strategies.