HIS Help Desk Officer – Elizabeth Glaser Pediatric AIDS Foundation

in Computer Sciences, Systems Support
Full Time
Lilongwe
August 6, 2024
Application deadline closed.

Job Description

Elizabeth Glaser Pediatric AIDS Foundation (EGPAF) is on a mission to create a world where no mother, child, or family is devastated by HIV and AIDS, and we are making an impact. We are a proven leader in the global fight to end HIV and AIDS, and an advocate for every child to live a full and healthy life into adulthood. For more than 30 years, EGPAF has been a leader in meeting urgent needs in pediatric HIV and AIDS in the world’s most affected regions. We carry out our values of passion, innovation, teamwork, leadership, integrity, excellence and equity every day, while maximizing our impact in the communities we serve. EGPAF currently supports national, district, and local governments, facilities, communities, and non-governmental partners. In 2020, EGPAF’s global footprint spans 15 countries. To date, EGPAF has supported over 15,000 sites to offer HIV counselling, prevention, diagnosis, and treatment services alongside high-quality family health care. Join us on our fight for an AIDS-free generation!

EGPAF has worked in Malawi since 2001. Today, EGPAF Malawi implements evidence-based HIV prevention, care and treatment interventions in 177 health facilities in nine districts through EGPAF’s U.S. President’s Emergency Plan for AIDS Relief/U.S. Centers for Disease Control and Prevention (PEPFAR/CDC) – funded Achieving HIV Epidemic Control through Scaling Up Quality Testing, Care and Treatment in Malawi.

EGPAF seeks to fill the following open position:

Title                                          :            HIS Help Desk Officer

Location                                   :            Lilongwe

Reports to                                :            HIS Implementation Manager

How will you fight for an AIDS-free generation?

The Help Desk Officer will be deployed to sites based on technical support needs as determined by the HIS Implementation Manager.

No two days are alike at EGPAF, but what can you expect in this role?

  • Log all EMR issues as they occur in facilities
  • Provide first line support and respond to user needs and queries in a timely and resolute manner
  • Prioritize and Identify supplies to address the issues in facilities
  • Update status and daily progress of issues from sites
  • Keep and maintain a version log of all systems in facilities

To be successful, you will need to have:

  • Bachelor’s Degree in computer science, information technology or related technical discipline (strongly preferred) or equivalent education and experience.
  • 5+ years of experience in a technical capacity supporting an enterprise systems infrastructure
  • Experience in system support, monitoring and tracking tools e.g Icinga, Redmine, Redbooth
  • Experience in software development is a plus
  • At least 3 years of experience working in a similar role
  • Good command of spoken and written English

As a global, multinational and multicultural organization, EGPAF believes that diversity in the workplace enriches our work and enhances our impact and effectiveness. We believe that employees have the right to work in a climate of mutual respect and integrity that promotes dignity and respect for all, and that enables them to reach their full potential. The Foundation is committed to advancing diversity, equity, inclusion, and belonging (DEI&B), and we strongly encourage those with the following identities to apply: BIPOC (black, indigenous, and other people of color), women and non-binary, LGBT+ (lesbian, gay, bisexual, and transgender), individuals with disabilities, and other members of historically underrepresented groups.

EGPAF is an equal opportunity employer and affords equal opportunity to all employees and applicants for employment regardless of race/ethnicity, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, disability or genetics. In addition to country law requirements, EGPAF complies with US laws governing nondiscrimination in employment in every location in which the Foundation has facilities.

The Foundation does not charge any fees at any stage of the recruitment process. If you are asked to pay a fee at any stage of recruitment, please contact fraud@pedaids.org.

To apply log onto EGPAF webpage: https://www.pedaids.org/about/careers

Closing Date:  16th August, 2024

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